Tripps Auto Shop and Collision Center

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Customers comes first: Phil Tripp dedicated to pleasing his clientele

By Nancy Hastings – Jackson Citizen Patriot
December 26, 2009

When it comes to dealing with people, Phil Tripp uses the “Golden Rule” in his business — knowing that people appreciate fair treatment and will keep coming back if treated respectfully.

Jim Kerr replaces a pick up truck's door
photo by Dave Weatherwax

Nearly 20 years later, his repair shop has grown to a multimillion-dollar operation that employs 25 mechanics and specialists, all certified by the American Society of Engineers.

“I like my customers and won’t say anything bad about them,” he said. “I always say, what’s in the heart will come out of the mouth.”

In his book, having the right attitude reflects an honest day’s work.

“If you do what you’re supposed to do, then there’s no problem,” he said. “I strive for 100 percent satisfaction, even if I might not always get it.”

Tripp became interested in working around cars as a teen when he started a lawn mowing job for a local body shop.

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